Shipping & Returns – Melie C. Jewelry Studio

Shipping & Returns

SHIPPING

Shipping to Greece

All orders in Greece have FREE SHIPPING from 50€ and up.

It takes 2-8 working days to prepare your order, as all of our jewellery are handcrafted and made upon your request.

The delivery dates stated start counting as soon as you receive the email with your tracking details. You will receive your package in 1-2 working days. Please note, on Saturdays and Sundays we do not ship any orders.

Contact us at info@meliecjewelrystudio.com if you have any questions or concerns about your order delivery.

 

Shipping to Europe

The exact cost of shipping can be seen while putting your address details on our checkout page.

It takes 2-8 working days to prepare your order, as all of our jewellery are handcrafted and made upon your request.

The delivery dates stated start counting as soon as you receive the email with your tracking details. Please note, on Saturdays and Sundays we do not ship any orders.

 

When should I expect to receive my order?

Estimated shipping times

Greece: 1-2 business days

Europe: 4-10 business days

North America: 10-20 business days

Australia, New Zealand and Oceania: 10-20 business days

Asia Pacific: 10-20 business days

Latin America and the Caribbean: 10-20 business days

North Africa and the Middle East: 10-20 business days

Sub-Saharan Africa: 10-20 business days

Contact us at info@meliecjewelrystudio.com if you have any questions or concerns about your order delivery.

 

Shipping to the Rest of the World

The exact cost of shipping can be seen while putting your address details on our checkout page.

It takes 2-8 working days to prepare your order, as all of our jewellery are handcrafted and made upon your request.

The delivery dates stated start counting as soon as you receive the email with your tracking details. Please note, on Saturdays and Sundays we do not ship any orders.

There may be duties and taxes incurred on your shipment that you will be responsible for. Please note that we do not have any control over these fees and we cannot advise as to what the costs will be, as they vary by country. For more information, please contact your local customs office. Keep in mind that we’re not able to reimburse you for duties and taxes paid upon delivery.

 

When should I expect to receive my order?

Estimated shipping times

Greece: 1-2 business days

Europe: 4-10 business days

North America: 10-20 business days

Australia, New Zealand and Oceania: 10-20 business days

Asia Pacific: 10-20 business days

Latin America and the Caribbean: 10-20 business days

North Africa and the Middle East: 10-20 business days

Sub-Saharan Africa: 10-20 business days

Contact us at info@meliecjewelrystudio.com if you have any questions or concerns about your order delivery.

RETURNS

Can I return an item and get a refund?

You have the right to ask for a refund and to return a product, strictly within 30 days, counting from the date you have received your order.

You cannot get a refund if your order was customized just for you.

By requesting a refund you will be charged with:

  • The shipping cost
  • The insurance cost
  • The product clearance cost (regarding non-E.U. Countries)

Refund Process:

Contact us at info@meliecjewelrystudio.com within the above period of 30 days and we will guide you through the process.

 

Refund is accepted only if each product you wish to return:

  1. Is in the same excellent condition as delivered, untouched and unused, inside the original packaging.
  2. Is accompanied by the original receipt and all other documents of purchase.

 

Can I exchange the order I received?

You have the right to return an order and to ask for an exchange with another, strictly within 30 days from the date you have received your order.

 

You cannot get an exchange if your order was customized just for you.

By requesting an exchange you will be charged with:

  • The shipping cost
  • The insurance cost
  • The product clearance cost (regarding non-E.U. Countries)

Contact us at info@meliecjewelrystudio.com within the above period of 30 days and we will guide you through the process.

 

When your order has been delivered, we recommend you to personally check the packaging and the product’s condition.

Change of already returned products will not be allowed.

 

When will I receive my refund?

From the day we will receive your returned parcel, it takes up to 3 business days to process your refund. All refunds will be credited to the original credit/debit card.

My order has arrived and is damaged/faulty. What should I do?

We are really sorry to hear that! Please contact us at info@meliecjewelrystudio.com to arrange any repairs and give you further assistance.

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